Shipping policy
At Rushdtfdüsseldorf.com, we understand that receiving your DTF and UV DTF transfers safely and on time is an important part of your printing process. We aim to make shipping simple, clear, and reliable from order processing to delivery.
1. Order Processing
Orders are prepared after successful payment and confirmation of the required order details.
For custom DTF and UV DTF transfers, production may begin after your artwork and order information have been reviewed. Processing times can vary depending on order size, product type, artwork requirements, and current order volume.
If additional information is required, we may contact you before production.
2. Shipping Information
Available shipping options, costs, and estimated delivery times will be shown during the checkout process where applicable.
Delivery times may vary depending on the destination, shipping method, weekends, public holidays, and circumstances outside our control.
Please make sure your shipping address, name, and contact information are correct before completing your order.
3. Delivery Delays
Although we work to process orders efficiently, delivery may occasionally be delayed because of carrier issues, weather, public holidays, incorrect addresses, or other circumstances beyond our control.
If your order is delayed, please contact us with your order details so we can assist you.
4. Damaged Packages
Please inspect your package when it arrives.
If your order appears damaged during shipping, take clear photos of the package and products and contact us as soon as possible. Please keep the original packaging until the issue has been reviewed.
5. Incorrect or Missing Items
If you receive an incorrect, incomplete, or missing item, contact us with your order number and clear photos.
We will review the issue and work with you toward an appropriate solution according to our Return & Refund Policy.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address mistake after placing your order, contact us immediately. We cannot guarantee that an address can be changed once an order has entered production or been shipped.
7. Tracking
Where tracking is available for your selected shipping method, tracking information may be provided after the order has been dispatched.
Please use the tracking information to monitor your shipment and ensure someone is available to receive the package when necessary.
8. Important Information for Custom Orders
Because DTF and UV DTF transfers are custom products, please carefully review your artwork, product selection, quantity, and shipping information before placing your order.
Rushdtfdüsseldorf.com is not responsible for delays or problems caused by incorrect customer-provided information.
Need Help With Your Shipment?
Have a question about your DTF or UV DTF order or its delivery?
Contact us with your order details, and we’ll be happy to help.
Contact Information
Trade Name: Rushdtfdüsseldorf.com
Business: DTF & UV DTF Transfers
Email: rushdtfdusseldorf@gmail.com
Address: Friedrich-Ebert-Straße 189, 42719 Solingen, Germany